Privacy Policy

Last Updated: October 24, 2025

Twinkle Neat Cleaning Services LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or service
• Book an appointment
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter
• Create an account on our website

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Property address (for service)
• Payment information
• Service preferences and special requests

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device information

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our cleaning services
• Communication: To contact you regarding appointments, service updates, and customer support
• Billing: To process payments and send invoices
• Marketing: To send promotional materials and special offers (with your consent)
• Website Improvement: To analyze how our website is used and make improvements
• Legal Compliance: To comply with legal obligations and protect our rights
• Fraud Prevention: To detect and prevent fraudulent transactions

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing services
• Website hosting and analytics
• Customer relationship management (CRM)
• Scheduling and booking systems

These providers are bound by confidentiality agreements and may only use your information to perform services on our behalf.

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or illegal activities

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data (SSL/TLS)
• Secure servers and databases
• Regular security audits and updates
• Employee training on data protection
• Access controls and authentication

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

You have the following rights regarding your personal information:

Access and Correction

You have the right to access, update, or correct your personal information at any time.

Deletion

You may request deletion of your personal information, subject to certain legal obligations.

Opt-Out

You can opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.

Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

Objection

You may object to the processing of your personal information for direct marketing purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand website usage patterns
• Provide personalized content
• Analyze website performance

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

To exercise these rights, please contact us using the information below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.